When you send us a message via WhatsApp, you also give us your telephone number. We will use the number only for WhatsApp communications with you and the chat content only to process your request.
In the case of questions of a personal or confidential nature (i.e. with content that concerns personal data), an e-mail address or telephone number should be provided for further correspondence, as we do not answer such questions via WhatsApp.
Allianz will never ask you to share personal data with us via WhatsApp. If we need your data, a customer advisor will inform you of a way to exchange such information.
If you have any further questions about data protection at Allianz, you can contact the Allianz Suisse Data Protection Officer at any time. Contact options are provided above under «2. Controller and Data Protection Officer».